Our Company

Success Office Systems is the premier independent document solutions provider in Saskatchewan.  We are the exclusive RICOH/LANIER dealer in the Province of Saskatchewan and lead all other Canadian Ricoh dealers in sales. Our company has been awarded the “President’s Club” designation for virtually every year for the past 15 years.   Our offices have been operating continuously since the late 1950’s and we have been an independent dealership for over 20 years.

Like many other high tech industries, there has been much turmoil in our industry over the past decade. There have been buyouts, takeovers, bankruptcies, downsizing, and transfers in and out.  While this goes on, we remain one of the truly stable companies in our industry.  We have not changed our primary supplier in that twenty years (although they have changed somewhat), and we have not changed our ownership in twenty years.  We have also consistently been our supplier’s largest and most successful dealership in Canada.

We are respected by our peers as well as our customers and have become an important partner in the Ricoh organization.   Our management has not changed.  Our policies have not changed.  Our growth has been consistent and constant.  We are here to serve you now and will be here to serve you in the future.

Brian McManus and David Kossick, the original (and only) company shareholders, have 31 and 30 years respectively in this industry.  Both were born and raised in Saskatchewan and both remain active in the company on an ongoing basis.

Our experience with large organizations is extensive. We have a history of supplying document solutions to a broad range of customers.  We currently supply document solutions to government, NGO’s and business’ of all sizes and currently maintain several fleet customers with up to 300 systems each. Success Office Systems is both knowledgeable and capable in this industry and will “do what it takes” to successfully support your organization.

In every market we serve, we are committed to providing the most extraordinary products, services and overall customer satisfaction possible. We are exceptionally proud of our position in the competitive office products industry as leading providers of the highest quality document and content management solutions for the 21^st century.

Our Corporate Philosophy

Success Office Systems is completely dedicated to the concept of “Customer Vision”. This simply means seeing our business through your eyes and responding to your needs as you would want us to respond.  We are dedicated to the total satisfaction of our customer.

It is our company policy to provide total customer satisfaction, to provide a fair price, and to do this in a profitable manner, in order to sustain the long term health of the company and to ensure job satisfaction for our employees.

Reasons to select Success Office Systems as your document strategy partner:

• Success Office Systems has a proven history of sustained growth in revenue and profits. This supports the continued delivery of innovative products and solutions to the marketplace.
• We will offer customers attractive, cost efficient products by embracing their needs across the scope of our offerings.
• Our digital products hold an established technical leadership position, providing open architecture and seamless connectivity while reducing network traffic.
• Our products are maintained by a highly skilled, province wide, service and support team.
• We offer a wide range of software solutions integrated with our hardware, or resident on networks, to manage print and workflow. In addition
• With a highly sophisticated internal infrastructure we can provide our customers with unparalleled access to information regarding their relationship with Success Office Systems.
• We have local technology experts with fast access to the full power of Ricoh’s NSG Group.
• We have a rigorous program in place to ensure that Success Office Systems employees continue to develop and grow and are well positioned to fulfill our value proposition.
• We focus on the satisfaction of staff through more efficient management and employee empowerment that ultimately makes customers more satisfied.

Through an extensive coast to coast network of over 300 Ricoh/Lanier dealers and direct operations, the Success Office Systems team is also able to professionally handle the needs of any organization regardless of size or location. 

Our customers can also be secure in the knowledge that we have partnered with the industry leader in environmental practices. From energy efficient products to zero waste manufacturing plants, Ricoh has received numerous environmental awards and recognition in support of its Number One position.

Success Office Systems believes that satisfaction and quality are integrally related to each other from the customer standpoint and that combined efforts in both areas can help to serve our markets better. In years ahead, we will continue to refine and expand our Customer Service principles to maintain our position as the top provider of customer satisfaction.