Our technical staff:

• Trained to provide total customer satisfaction
• Are highly certified and skilled
• Receives extensive training and support in-house
• Is factory-certified and receives extensive manufacturer training on new products and models
• Carries an extensive inventory of replacement parts to minimize your down-time
• We employ satisfied technicians who know you and know their stuff

Intense product training qualifies them to work on each individual system that they are allowed to service.  When hired all technicians are required to spend one month in in-house training and must pass stringent equipment certification tests. They are then required to ride in the field with an experienced technician until they are adequately familiar with the equipment and process.

All technicians are required to upgrade their knowledge on an ongoing basis. We utilize a complete battery of in-house training programs as well as a complete factory training program.

These standards allow us to provide the prompt, knowledgeable service our customers rely on. You may contact us throughout the business day at either a local or a toll-free number.  Your call will be answered by a live operator, knowledgeable in our industry. No call centers!

Technicians are dispatched via cellular telephone, enabling us to re-route them in emergency situations. When you need emergency service, we’ll have a technician at your location in the shortest possible time.

Success Office Systems also offers complete product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction. Just wait till you see what we can do for your business!

Today’s technologies involve sophisticated processes that require skills and knowledge in immeasurable different areas.  Our technicians are highly skilled in all aspects of network administration, image, document and process re-engineering.  Despite this expertise, unique platforms are common place and require special skills.  This is where we are able to call on the unsurpassed capabilities of Ricoh’s NSG Group.