Ricoh Canada - Network Solutions Group  

Ricoh Canada boasts one of the industries widest ranges of digital equipment and solution orientated product offerings in the industry. Renowned digital multifunctional hardware integrated with award winning document and content management software offers solutions for small workgroups to enterprise-wide systems.

Ricoh Canada’s Network Solution Group (NSG) provides over 70 Years of combined technical expertise in network administration, image manipulation, document and process re-engineering; in an addition to strategic global alliances with organizations such as Adobe, Axis Communications, Dell Computers, Lotus Development and IBM Global Services. To service our Canadian customers Ricoh Canada has developed partnerships with specialist third-party vendors to deliver expertise in areas of network communication optimization, systems integration, e-commerce development, document and content management applications.

The business challenges that face our customers today are all over the map and are often difficult to navigate. Ricoh’s NSG professionals focus on developing exceptional customer relationships that are solidified through positive experiences and a common desire to achieve success. Our cross-organizational support model is customer centric providing front line account management through to back-office connectivity and system support. Innovative thinking and a total solution approach to real business issues are what differentiates the NSG team and their customers as they co-operatively plot the next steps of how to assist a business in moving from point A all the way to Z on the “technology solutions roadmap”.

Ricoh’s Network Solutions Group is different than that of any other professional services organization in the digital market place because their ‘End-User to Engineering’ coverage model. NSG is an integral aspect of Ricoh Canada’s full solution and support business model that leverages relationships and open communications that begin with the customer, carry through the business sales channels, product support and customer service, into solution development which solicits the expertise of third party technology specialist and Ricoh product engineering, research and development; end-to-end co-operation.

Today’s connected business environments incorporate workflow applications, imaging requirements and document output that are more varied and complex than ever. In cooperation with us, Ricoh’s NSG team will work with you to develop a completely customized document management solution that is your own “roadmap” to success even if your requirements are unique and your road is less traveled. Ricoh Canada can deliver specific functionality and ROI which can drive the bottom line.

Ricoh Canada’s NSG group is ideally positioned to provide you with customized technology solutions that encompass all areas of the electronic document and workflow process. For a customer looking to succeed and leverage all aspects of their technology resources, having the right partner and vendor relationship is the key to success. All costs are accrued toward recommended acquisitions. A small investment when making important technological decisions and considering a business partnership where you can achieve ultimate peace of mind.

Guaranteed Maintenance Agreements

Our Guaranteed Maintenance Agreement(GMA) will guaranty a hassle free operation of your equipment.

What is covered in GMA

• All Emergency Service Calls
• All Parts and Labor Services
• All Preventive Maintenance Kits
• Scheduled Preventive Maintenance
• Quick Service Response Time
• Free Loaner Service
• Unlimited Operator Training
• Discounts on purchase of your next multi-functional, copier, fax or printer.

Benefits of GMA

• Hassle Free Copier Operation
• Consistent Cost per Copy
• Guaranteed service rate
• No unexpected service costs – lower overall cost
• Greatly reduce unexpected down time - Copiers are always in top running condition by our service department
• Top priority on service quality and response time.

Flexibility of our GMA

• In some circumstances, customers require special services or arrangements that are not normally offered by most of our competitors. We are pleased to offer these facilities where required in order to accommodate an organization’s individual needs.

Our Promise*

We will replace any equipment that is not performing to your satisfaction at your request throughout the term of the contract.

We guarantee 98% uptime or we will replace equipment.

We will provide a temporary loaner if your copier will be down more than eight hours (sooner if requested).

In short. we will “do what it takes” to successfully support your organization

*call us for full details of this program